seeking a Digital Solutions Supervisor to support in enhancing our digital platforms. This

is your chance to work at the intersection of innovation and impact, overseeing product

enhancements, benchmarking with the best, and ensuring that users (internal and external)

get the most out of our tools. If you're excited by smart systems, seamless solutions, and bold

improvements, this role is for you.

The position is a permanent role and is open at the Head Office.

What will your role be?

Reporting to the Head, Digital Banking and Alternative Delivery Channels, your

responsibility will be to:

• Oversee the development and continuous improvement of digital products.

• Coordinate and support digital-related projects across departments.

• Enhance onboarding experiences for both customers and staff.

• Benchmark digital tools and stay updated on industry trends.

• Collect and act on feedback to improve digital experiences.

• Liaise with vendors to resolve platform issues efficiently.

• Provide training and support to ensure effective use of digital channels.

• Monitor platform performance and user adoption for ongoing optimization.

MAIN RESPONSIBILITIES

1. Product Development & Enhancement

• Identify opportunities for product enhancements and introduction of new

ones based on market trends, customer needs, and competitive analysis.

• Work closely with the development team to implement new features and

functionalities.

2. Project Coordination & Support

• Coordinate and support digital product-related projects, ensuring they are

delivered on time and within scope.

• Collaborate with cross-functional teams to ensure seamless project

execution.

• Monitor project progress and provide regular updates to stakeholders.

3. Monitor and Improve Onboarding Processes

• Oversee the onboarding processes for new digital product use

•Identify bottlenecks and areas for improvement in the onboarding process.

•Implement strategies to streamline onboarding and enhance user experience.

4.Product Benchmarking

•Conduct regular benchmarking of digital products against competitors.

•Analyse market trends and competitor offerings to ensure the digital products remain competitive.

•Provide insights and recommendations for product improvements based on benchmarking results.

5.Customer/Staff Feedback

•Collect and analyse feedback from customers and staff regarding digital products.

•Address any issues or concerns raised and implement changes as necessary.

•Use feedback to drive product enhancements and improve user satisfaction.

6.Liaise with Vendors for Platform Issue Resolution

•

Act as the primary point of contact with vendors for platform-related issues.

•

Coordinate with vendors to resolve any technical problems or service disruptions.

•

Ensure that service level agreements (SLAs) with vendors are met.

 

7.Training

•Ensure that all staff are knowledgeable and capable of effectively using and promoting digital products.

•Update training materials as products evolve.

•Lead the change management effort with staff on the adoption and sale of digital products to clients.

CHALLENGES

Ability to manage projects involving various stakeholders, internal, local, and international partners.

•Understanding of business drivers.

•Strong organizational and analysis skills

•Travel outside Accra to outstation branches.